Shipping & Returns Policy

At CU29 Living, we’re proudly based in the UK, with many of our wellness products stocked and fulfilled directly from our own facility.

To ensure we can serve our growing global community efficiently, we also work with a small number of strategically placed fulfilment partners in the UK, Europe, USA, and Asia. This hybrid approach allows us to maintain high standards while delivering worldwide — quickly and cost-effectively.

🕒 Order Processing

We aim to process and prepare all orders within 48 hours (Monday to Friday). Orders placed on weekends or holidays will begin processing the next working day.

🌍 Global Shipping & Delivery Times

Depending on your location and the items ordered, your parcel may be shipped from one or more of our fulfilment hubs. You’ll receive tracking details as soon as your order is dispatched.

Region	Estimated Delivery Time
UK	3–7 working days
Europe	5–10 working days
USA & Canada	7–14 working days
Rest of World	10–20 working days

Please note that some orders may arrive in separate packages if fulfilled from different locations.

🧾 Customs & Import Duties

International orders may be subject to local customs duties or taxes. These are the responsibility of the buyer and are not included in our prices.

📩 Questions?

If you need help with your delivery or have questions about your order, please reach out to us.

🔄 Returns & Exchanges

We want you to love every part of your CU29 Living experience.

If something’s not quite right, you can return eligible items within 14 days of delivery. Items must be unused, in their original condition, and in original packaging.

To initiate a return, please contact us at [your email address] with your order number and reason for return.

Once approved, you’ll receive instructions on how to return the item.
Please note: Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.

We are unable to accept returns for:

Used or opened wellness products (for hygiene reasons)
Sale items (unless faulty)

💬 Still Need Help?

Reach out to us anytime. We’re always here to help.

Copper Bottle Use & Safety

We recommend storing your bottle with the lid off. This will help keep your bottle looking and smelling fresh. Allow your bottle to air dry completely with the lid open. This will help to avoid unwanted moisture build up in your bottle and around the seal.

Our current range of copper bottles are all unlined, traditional vessels — designed specifically for plain, still water.

Please avoid:

Fizzy or carbonated liquids (such as sparkling water or soft drinks), as these can create internal pressure and risk damaging the bottle.
Acidic or flavoured drinks, which can react with the copper.
Hot or boiling liquids, as copper is a highly conductive material, this could pose a burn hazard or lead to structural stress.

For best results, use your copper bottle for room temperature or cool still water only.

Always hand wash your copper bottle — never use a dishwasher, as high heat and detergents can damage the copper surface.

For daily care:

Rinse with lukewarm, soapy water

Dry thoroughly after each use

For deeper cleaning (weekly or as needed):

Mix lemon juice and salt, apply gently with a soft cloth

Rinse well with clean water

Do not drink the cleaning solution or let it sit inside the bottle

Let the bottle air dry naturally with the lid off to prevent moisture buildup. This helps preserve the natural beauty and effectiveness of the copper.

We recommend using your copper bottle for plain, still water only.

Avoid adding:

Fruits or citrus

Flavoured powders or supplements

Herbs or teas

Acidic or reactive ingredients can interact with the copper, increasing leaching and affecting taste, safety, and bottle longevity.
For infused water or supplements, we suggest using a glass or stainless-steel bottle instead.

You may notice a slight metallic taste during the first few uses — this is normal and typically fades with regular use.

Most customers find the water tastes clean, cool, and refreshing after a few cycles. To help reduce any initial taste:

Rinse with mild soapy water before first use

Don’t leave water in the bottle for more than 8 hours

If the taste becomes strong, simply refresh the water and avoid letting it sit for extended periods.

Copper is essential for health in small amounts, but excessive intake can be harmful.

To stay within safe levels:

Use your bottle only for still water

Limit storage to 4–8 hours at a time

Do not use for hot, acidic, or fizzy drinks

If you have a copper-sensitive condition (such as Wilson’s disease) or are unsure about copper intake, please consult your doctor before use.

We design our bottles for occasional, mindful use — in line with Ayurvedic principles and World Health Organization (WHO) guidelines on safe copper exposure.

Our copper bottles come in a variety of sizes, with our most popular option holding 950ml of water.

The exact size for each product is listed on the Product Information section of the individual product page.

Our signature copper bottles collection is handcrafted in Moradabad, India (U.P. 244001) — a region renowned for its metalwork and artisan heritage.

Each vessel begins its journey at the Malanjkhand copper deposit, where it’s shaped by skilled artisans using 100% pure copper, following traditional techniques passed down through generations. Our workshops are ISO 9001:2008 certified, ensuring both quality and craftsmanship.

Copper’s natural antimicrobial, antiviral, and antifungal properties have long been celebrated in Ayurveda and holistic wellness, making these vessels as functional as they are beautiful.

Shipping, Tracking & Returns

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

General Ordering & Payments

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Still Need Help?

Our goal is for every customer to feel completely satisfied with their purchase.

If something isn’t quite right, we’re here to help — and we’ll do our best to make it right.

You can reach our support team Monday to Friday, 9am–5pm GMT.

Click here to contact us or email us directly at info@cu-29company.com